---
title: How to return or exchange an order?
description: How to return or exchange a RUDIS order
---

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1. [Knowledge Base](https://support.rudis.com/knowledge-base?hsLang=en-us)
2. [Shipping Returns & Exchanges](https://support.rudis.com/knowledge-base/shipping-returns-exchanges?hsLang=en-us)

# How to return or exchange an order?

We want you to feel confident in every RUDIS purchase. If something isn’t right, eligible items can be returned or exchanged within 30 days of delivery.

Choose the option that works best for you:

1. **Store Credit** - Recommended  
   Receive store credit for the full value of your eligible item with no return fee. Initial shipping charges are nonrefundable.
2. **Refund to Your Original Payment Method**  
   Choose the return method that’s most convenient for you:

- - **Happy Returns Drop-Off:** Drop off your return at a participating Happy Returns location for a$5 handling fee.
    - **Box & Ship:** Package your return and ship it back using the provided prepaid label for a $10 return shipping and handling fee.

The applicable fee will be deducted from your refund. Initial shipping charges are nonrefundable.

1. **Exchange**  
   Need a different size, color, or item? Exchanges are free when completed through Happy Returns drop-off locations.

- - **Happy Returns Drop-Off:** Drop off your item at a participating Happy Returns location and exchange it for free.
    - **Box & Ship:** Package your item and ship it back using the provided prepaid label. A $10 return shipping and handling fee applies.

A few exclusions:

- - International orders and Outlet products are final sale and cannot be returned or exchanged.
    - Customized Team Gear is made just for you and cannot be returned or exchanged.

To start your return/exchange please use the following link: [https://rudis.loopreturns.com/#/](https://rudis.loopreturns.com/#/)

- [Shipping Returns & Exchanges](https://support.rudis.com/knowledge-base/shipping-returns-exchanges?hsLang=en-us)
- [Size Chart Central](https://support.rudis.com/knowledge-base/size-chart-central?hsLang=en-us)
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- [Custom Team Gear](https://support.rudis.com/knowledge-base/custom-team-gear?hsLang=en-us)
- [International](https://support.rudis.com/knowledge-base/international?hsLang=en-us)
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