What happens after I submit my claim?

Our Customer Care team will review your claim and follow up by email within 2–3 business days. If additional information or photos are needed, we will let you know.

Approved claims will be resolved with a replacement or refund based on the circumstances and product availability. RUDIS does not offer warranty repairs.

Please do not send your product back unless our team asks you to. Submitting a claim confirms that we received your request but does not guarantee approval.